Postpone or Reschedule an Event

Whether you’re facing unforeseen circumstances or simply need to adjust your event schedule, Ticketstripe makes it easy to postpone or reschedule your events. This guide walks you through the steps for both single and recurring events, as well as how to effectively communicate these changes to your audience.

Rescheduling a Single Event

• Log into your Ticketstripe account and click on the title of your event
• Click Schedule and then Edit
• Modify your event dates
• Click Save

Be sure to inform your audiences and attendees about the schedule change via email and your event page.

Rescheduling a Recurring Event

• Log into your Ticketstripe account and click on the title of your event
• In the Overview page, multiple event dates will appear in the Events box
• Click on the event date you want to change. Alternatively, you can use the All Dates drop-down on the top left to select your date.
• Click on Schedule and then Edit to the right of your scheduled Start and End dates
• Make the updates and click Save

You can use Email Attendees to send everyone who purchased tickets for this event a note about the schedule change. Be sure to inform your audience about the change on your event page.

Postponing a Single Event

The Postpone Event function will allow you to set a new date and notify your attendees in one step to ensure all tickets are honored for the new date.

• Log into your Ticketstripe account and click on the title of your event
• Click on your Event
• Click Options in the top right corner
• Click Postpone Event from the dropdown list
• Fill in the new date and time on the Event Postponement page. If you don’t have a confirmed date yet enter a preliminary/estimated date.
• Postponed events automatically generate an email that is sent to attendees with a new date and time. You can use the Customer Email Message box on this page to communicate a message to your attendees.
• Click the Postpone Event button to complete your update

Be sure to inform your audience about the date change on your event page.