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How to enter offline/manual orders

Frequently, organizers need to enter comped or external orders. Manual orders do not incur merchant or service fees.

To enter a manual order:

  • Log in to your Ticketstripe account and select your event
  • Click on Orders from the left menu
  • Click the Create Order button
  • Select the Item purchased and enter the Quantity for each
  • Click Continue
  • Enter the Customer Information into the Cart section
  • Select the Payment Method from the dropdown options: Cash, Check, Credit Card, Customer Credit, Complimentary
    NOTE: If you previously voided a paid ticket and are issuing a paid ticket to that same attendee, do not choose Complimentary, or your reports will not reconcile. In this case, you would want to choose Customer Credit.
  • Tick the box in order to have Ticketstripe “Send a confirmation email to the customer
  • Click Record Order

This will automatically generate an email confirmation for the recipient.

The recipient will receive a receipt if the order was for a donation or will-call ticket. If the order was for a ticket purchase, the recipient will receive a receipt with the electronic ticket(s).